Nekojam Pte Ltd
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Promo Codes & Rewards
What offers do you have for first-time shoppers?
Free Gifts & Redemptions
Do you provide free gifts?
Can I add a free sample or gift to my cart?
Why was my sample or free gift not included?
How do I start earning reward points?
What is the reward point conversion rate?
When do my reward points expire?
How else can I earn reward points?
Can I combine reward points across web stores?
Do I earn points for leaving product reviews?
Why was my review rejected?
Are all items on the website available for purchase?
What is a backordered item?
How do I check the status of a backordered item?
Do you offer repacking services for dry food?
How do you ensure that my items are in good condition?
Ordering & Payment
What payment modes do you accept?
How do I know if payment has been successfully deducted?
My order status reflects Pending Payment. Will it be processed?
The checkout is taking a while.
I'm having difficulities checking out!
Amending & Cancelling Orders
How do I amend my order?
Can I cancel an order?
When will my order be processed?
Will I get updates on my order?
I am not receiving order updates.
Shipping & Self-Collection
What shipping & collection options do you offer?
How long will my order take to reach me?
Which courier companies do you engage?
What if I am uncontactable at the time of delivery?
How do I know my order is on the way?
Can I make a walk-in purchase?
Do you ship internationally?
Returns & Refunds
I have received a defective item.
My order arrived with missing or incorrectly packed items.
What is not covered by your return policy?
Can I return a product I changed my mind on?
What is your refund policy?
How soon will I receive my refund?
Account & Memberships
How do I create a free account?
Can I checkout as a guest?
What is the Wishlist function for?
How do I update my personal details?
What if I've forgotten my password?
Creating a Subscription
What is a subscription?
Can I subscribe to sale, discounted or items on offer?
Can I add free gifts and samples to my subscription?
Can I customize my subscription duration?
How do I add an item to an existing subscription?
Can you create or edit a subscription for me?
How do I upgrade/downgrade an item in an existing subscription?
Will my subscription expire?
How can I pause or cancel my subscription?
Is there a fee for cancelling my subscription?
Billing & Shipping
When am I billed for each subscription?
When will my subscription ship?
Is shipping free on my subscription?
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