Pet parents normally begin receiving email updates within 1 working day of placing their orders.

If you are not receiving order updates, you should check to ensure both your email address and mobile number are accurately input. You can do so by visiting your Account page.

To amend personal information for a specific order, please reach out to us for assistance. This will not amend your personal information saved, so you are advised to revisit this information prior to placing payment for your order each time.