Orders can be cancelled if their status displays as Pending Payment.
However, once your order is placed and paid for, our system captures your interest in specific items and makes arrangements for the item to be picked, or indented for delivery to our warehouse, to you. We are not able to cancel orders that have been processed.
Exceptions for Duplicate Orders
Checkout times can differ depending on individual internet speed and location.
If you have double-clicked, refreshed, or navigated away from the checkout while it was processing your request to initiate payment for an order, you may find a double charge on your payment mode, and duplicate orders in your account. Nekojam is not able to process charges on your card without your consent.
If you have erroneously made a duplicate order and payment, Nekojam and its staff can, at their discretion, assist with a cancellation provided the following conditions are met:
- You must make contact with Nekojam prior to dispatch of the order for delivery, for eligibility for cancellation.
- You agree to and will bear bank processing fees for cancellation of the order
Bank processing fees typically amount to 3% + $0.50 of the order total. (ie. an order of $100 will incur a bank processing fee of $3.50).
Bank processing fees are imposed by payment processors and credit card companies such as:
- American Express
Bank processing fees are not refundable under any circumstance. If you prefer not to pay the bank processing fee, then we shall treat and fulfil the duplicate order as per normal.