Our return policy does not apply to:


Sale items, items specially indented for your order (indicated as Available on Backorder), and the below:

  • Defective products (including missing item components)
  • Perishable items with less than 6 months of shelf life
  • Frozen and chilled products
  • Assembled cages, beds, carriers, enclosures, fountains, gates etc.
  • Collars, leashes, and harnesses (recovery collars included)
  • All other wearables 
  • Hays