Our return policy does not apply to:
Sale items, items specially indented for your order (indicated as Available on Backorder), and the below:
- Defective products (including missing item components)
- Perishable items with less than 6 months of shelf life
- Frozen and chilled products
- Assembled cages, beds, carriers, enclosures, fountains, gates etc.
- Collars, leashes, and harnesses (recovery collars included)
- All other wearables