We offer complimentary repacking of dry foods. You may opt for this service when purchasing via our website.
Please note that repacking of foods will only be available for foods that weight 6kg / 13lb or more. Please note that customers selecting to repack dry foods lighter than the required minimum weight will have their orders dispatched without being repacked. This is not grounds for an exchange or return.
Repacking is done by our automatic repacking machine into smaller 2kg bags. The repacking machine is in a facility that handles many brands and variety of pet food.
Please note that any warranty or guarantee on the quality of the food/product will be null and void for all repacked food.
Nekojam will not accept any exchange or refund for repacked food/products and shall not be liable for any damages, claims, and/or liabilities related to the repacked food.
All repacked food will come with the original packaging of the product. The expiry date will remain the same. The sum of all repacked bags should be equal to the original packaging. Please allow +/- 5% weight difference due to wastage.