No. We recognize that your pet's needs can change, so we do not charge any fees for assisting with subscription cancellations.
If you have subscribed to receive a product with discounted subscription prices, you may be required to make payment for the difference in price before the subscription can be cancelled.
This policy is in place at the request of our brand owners, who work hard to ensure a minimum selling price is observed on products across the board. We have been allowed to offer discounts on these selected items, under condition that if the subscription is cancelled in less than 3 months, that the difference in price is compensated to ensure fairness to customers. We seek your understanding in helping us ensure that our subscription program is not abused.
An example of an item that offers a discount for subscribing to receive it.
We reserve the right to take action against customers who are observed to be signing up, and subsequently cancelling subscriptions in obvious attempts to abuse the subscription program and profit unfairly off subscription savings.
If you are found to be doing this, Nekojam reserves the right to:
- Withhold fulfilment of any existing orders
- Ban fulfilment of any future orders
To resume purchasing with us, we may ask that you make a monetary reimbursement equal to the difference in subscription and listed price on such products if it has indeed been found that the system is being misused.
Our subscription program is in place to reward loyal pet parents who wish to save time, convenience and enjoy some savings on their regular orders of pet foods. We ask kindly that you do not take advantage of the program. :-)