Order Updates

When will my order be processed?
Paid orders are placed in the fulfilment queue each working day at 9 AM. If your order is paid for after 9 AM on a weekday, it will be processed at 9 AM...
Mon, 21 Sep, 2020 at 5:58 PM
Will I get updates on my order?
Yes. When we start working on your order, you will begin receiving automated SMS and e-mail updates from us. Your order should also reflect any of the follo...
Mon, 21 Sep, 2020 at 6:00 PM
I am not receiving order updates.
Pet parents normally begin receiving email updates within 1 working day of placing their orders. If you are not receiving order updates, you should chec...
Mon, 21 Sep, 2020 at 6:02 PM